Abhirut GuptaResearch Software Engineer
I am a Research Engineer at IBM Research, Bangalore, and I work on automating technical support. Currently, I am working on building systems to understand complex technical support questions. Only around 19% of questions in technical support are simple "factoid". Around 50% questions require complex understanding of the problem, the setup which led to the problem, and attempts by the user to mitigate it. I am also fascinated by "humor" in natural language and am exploring algorithms that can "understand" humor in text and eventually even create it.
My research interest lies in exploring application of machine learning techniques to open problems in Natural Language Processing. Areas of interest include Natural Language Processing, Information Extraction, Information Retrieval, and Machine Learning.
In particular, I would like to explore techniques for understanding unstructured information like language or images with limited supervision.